Last updated: 20 March 2026
1.1. Legal Nature of This Document
These Terms of Use (“Terms”) govern the contractual relationship between the Service Provider and the Client in connection with the provision of the information services described herein.
1.2. Scope of Application
These Terms apply to all orders placed with the Service Provider, regardless of the communication channel used (including the website, email, telephone, or any other method), unless otherwise agreed in writing.
1.3. Acceptance of the Terms
By completing the online order form and selecting the checkbox confirming acceptance of these Terms and acknowledging the associated payment obligation, the Client confirms that they have read, understood, and agree to be legally bound by these Terms without reservation.
1.4. Formation of the Contract
A binding contract between the Service Provider and the Client is formed when the Service Provider accepts the Client’s order after the Client has submitted the order form and accepted these Terms in accordance with Section 1.3. The Service Provider will send an order confirmation on a durable medium (e.g., email) within a reasonable time after the contract is formed. The Client’s payment obligation arises in accordance with the order details and these Terms.
1.5. Versions of the Terms
The Service Provider ensures that the Terms can be stored by the Client on a durable medium. https://databiolab.com/terms/en/terms.html
1.6. Amendments to the Terms
The Service Provider may amend these Terms unilaterally.
For any new order, the version of the Terms in effect at the time the order is received shall apply. The current version of the Terms is always available on the Service Provider’s website.
If amendments affect existing contracts, the Service Provider will notify the Client of such changes within a reasonable period using the contact details provided by the Client (telephone, email, or postal address). If the Client does not agree with the amendments, they may terminate the contract by sending written notice to the Service Provider within one month of receiving the notification. If the Client does not exercise this right, the amended Terms shall be deemed accepted.
This right of termination does not apply where amendments are required to comply with mandatory legal or regulatory obligations.
The Service Provider bears the responsibility for demonstrating that the Client has been duly notified of any amendments to the Terms.
For the purposes of these Terms, the following definitions apply:
2.1. Service Provider
The entity operating under the name Project Management Academy Ltd., contact email: contacts@databiolab.com (“Service Provider”), which offers the information services described in these Terms and is a contracting party to the agreement with the Client. All references to the Service Provider in these Terms apply regardless of the country of incorporation or registered address.
2.2. Client
Any individual aged 18 or older, or any legal entity, that completes the online order form on the Service Provider’s website, accepts these Terms, and pays the applicable fee for the selected service.
2.3. Order
The electronic form completed by the Client on the Service Provider’s website through which the Client requests a specific service, provides the necessary information, and accepts these Terms.
2.4. Laboratory Data
All documents, results, images, scanned copies, or other information provided by the Client in connection with an Order, including but not limited to laboratory test results such as Western Blot, Immunoblot, ELISA, PCR, complete blood count, and any other tests related to Borrelia, regardless of the format (PDF, image, scanned copy, or other electronic format). The Client is solely responsible for the accuracy and completeness of all Laboratory Data submitted.
2.5. Services
The information-based services offered by the Service Provider, which do not constitute medical practice, medical examination, diagnosis, treatment, prescription of medication, or medical advice under any applicable healthcare legislation. All services are strictly informational and explanatory in nature and are based solely on the Laboratory Data provided by the Client and publicly available scientific literature. The Services include:
Service 1: Informational analysis and explanatory report regarding immune response.
Service 2: Extended package with an informational protocol intended for referral to a licensed physician (including digital signature and online verification).
Clarification: The digital signature and verification serve only to authenticate the document and the identity of the Service Provider; they do not give the protocol any medical or diagnostic character.
Service 3: Package including administrative coordination with the Client’s treating physician (including forwarding documents to a physician designated by the Client).
Service 4: Informational guide with general health-support recommendations (including summarised information about the condition, publicly available supplements and vitamins, and general lifestyle and exercise guidelines). This guide is purely informational and does not constitute medical advice, diagnosis, or treatment recommendation. The Client must consult a qualified healthcare professional before taking any action based on the guide.
A detailed description of each service is provided in Section 3 of these Terms. Each service is purchased separately.
2.6. Informational Analysis
The activity of reviewing, verifying, and describing the Laboratory Data provided by the Client, performed by the Service Provider with the purpose of summarising and presenting the available information in a structured and readable format, referencing publicly available scientific literature. The Informational Analysis does **not** constitute a medical diagnosis, medical conclusion, or treatment recommendation.
2.7. Report
The written document (in electronic PDF format) delivered to the Client after payment for the selected service, containing the results of the Informational Analysis along with any explanations, summaries, or references to scientific sources. The Report may include sections generated or refined with the assistance of artificial intelligence (AI), as well as graphical representations created from numerical data.
2.8. Informational Protocol for Physicians
An additional written document (in electronic PDF format) prepared when the Client selects Service 2 or Service 3. It summarises portions of the Report in a format suitable for sharing with a licensed treating physician. This document is digitally signed by the Service Provider and contains a unique identifier for online verification. It does not constitute a medical document, diagnosis, or treatment recommendation.
2.9. Digital Signature
A qualified or advanced electronic signature used by the Service Provider to authenticate and ensure the integrity of the Informational Protocol for Physicians under Service 2 and Service 3. The use of a digital signature does not give the document any medical or diagnostic character.
2.10. Online Verification
A verification feature provided by the Service Provider that allows confirmation of the authenticity of the Informational Protocol for Physicians through a unique identifier (number) and a verification link (e.g., https://databiolab.com/verify/ID). . When the identifier is entered, the Service Provider’s system confirms that a document with that number was issued, without disclosing its content or any personal data of the Client.
2.11. AI‑Generated Content
Portions of the Report or other documents that are created or refined using artificial intelligence systems (LLMs – Large Language Models) based on publicly available scientific sources. Such content is either explicitly marked or the Client is generally informed of the possibility of AI involvement in the preparation process. AI is used solely to enhance clarity and completeness. Its use does not limit or alter the Service Provider’s responsibility under these Terms, and the Service Provider remains fully accountable for the content and for ensuring that all documents remain strictly non‑medical in nature.
2.12. Graphical Summary
A visual representation (graphs, charts, tables) of numerical values derived from the Laboratory Data, which may be included in the Report to facilitate understanding. The Graphical Summary has no standalone meaning outside the context of the Report and does not constitute a medical document, diagnosis, or conclusion.
2.13. Treating Physician
A licensed medical doctor authorised to practise under the laws of their jurisdiction and responsible for providing medical care to the Client. For Service 3, this is the physician designated by the Client to whom the Service Provider sends the documents.
2.14. Coordination (as used in Service 3)
Administrative actions performed by the Service Provider at the explicit request of the Client, aimed at forwarding the prepared documents to the Treating Physician. Coordination includes sending the documents by email or fax with a standard introductory message and, if necessary, a one‑time follow‑up call or email to confirm receipt. Coordination expressly excludes any medical commentary, interpretation, advice, or any form of medical consultation, diagnosis, or treatment.
2.15. Informational Health Support Guide
A standalone informational document (in electronic PDF format) prepared when the Client selects Service 4. It contains summarised, general‑purpose information based on publicly available scientific sources, including:
General information on potential correlations between the Laboratory Data and conditions described in scientific literature.
General information on publicly available supplements, vitamins, and other substances referenced in scientific sources in relation to the condition.
General guidelines on physical activity, exercise, and lifestyle practices that may be beneficial.
The guide may also include summarised information tailored to Client‑provided data such as gender, age, weight, reported symptoms, and general health status. All information is based on aggregated scientific data and does not constitute personalised medical advice, diagnosis, treatment, or prescription. The Client must consult a qualified healthcare professional before taking any action based on the guide.
2.16. Business Day
Any day from Monday to Friday, excluding public holidays applicable in the jurisdiction where the Service Provider operates.
2.17. Written Form
For the purposes of these Terms, communication by email between the parties is deemed to be in writing and has full evidentiary value.
3.1. Service 1 – Informational Analysis and Explanatory Report on Immune Response
3.1.1. Scope of the Service
The Service Provider performs a purely informational analysis of the Laboratory Data provided by the Client (including but not limited to Western Blot, Immunoblot, ELISA, and other tests related to Borrelia and co‑infections). This analysis does not constitute medical diagnosis, medical assessment of the Client’s health, or a substitute for consultation with a qualified healthcare professional. The analysis is conducted outside standard medical protocols for positivity and reference ranges, focusing instead on the presence of specific protein bands and other biomarkers, with the aim of providing summarised information derived from publicly available scientific literature.
3.1.2. Output of the Service
Based on the informational analysis, a written document (the “Report”) is prepared, which:
Describes which bands or indicators are reactive according to the Laboratory Data provided by the Client, if the laboratory test allows such identification.
If the Client has provided a test with bands, general information about these bands is provided based on publicly available sources.
May include graphical summaries of numerical values.
May include sections generated or refined with the assistance of artificial intelligence (AI) based on publicly available scientific reports, with such content being strictly informational and not constituting medical advice or diagnosis.
The Report is delivered to the Client electronically (PDF) via email to the address provided during the order process.
3.1.3. Nature of the Report
The Report does not constitute a medical diagnosis, medical conclusion, prescription, treatment recommendation, or any form of medical advice. It is an informational document presenting summarised data and alternative interpretations of laboratory results outside official medical reference frameworks, based solely on publicly available scientific literature. The Service Provider is not responsible for decisions made by the Client based on the Report and strongly recommends consultation with a qualified healthcare professional. All decisions regarding diagnosis and treatment rest exclusively with the Client’s treating physician.
Any visual summaries (graphs, charts, diagrams, or other visualisations) included in the Report serve solely informational and illustrative purposes. They present the Client’s data in a structured visual format, and any ranges (minimum, intermediate, or other) reflect perspectives found in publicly available scientific literature. They do not represent diagnostic reference values recognised by any health authority. The presence of a value within any visual range has no diagnostic significance and must not be interpreted as a medical conclusion, diagnosis, or recommendation.
3.2. Service 2 – Extended Package with Informational Protocol for Physician Referral
3.2.1. Scope of the Service
Service 2 includes everything described under Service 1 (Section 3.1), with the addition of a second, separate document – an Informational Protocol for Physician Referral. This service is entirely informational and non‑medical in nature and does not constitute medical practice, diagnosis, or treatment.
3.2.2. Informational Protocol for Physician Referral
This document provides a synthesised summary of selected portions of the Report, structured in a format suitable for sharing with a Treating Physician. The protocol includes:
An objective description of the symptoms or concerns reported by the Client, based solely on the information provided by the Client, without any medical assessment by the Service Provider.
A summary of the informational interpretation of antibodies and reactive bands as presented in the Report.
References to publicly available scientific sources, where applicable.
The protocol does not contain medical recommendations, diagnoses, prescriptions, treatment advice, or any form of medical opinion or instruction.
3.2.3. Digital Signature and Online Verification
The Informational Protocol is digitally signed by the Service Provider using a qualified or advanced electronic signature and contains a unique identifier for online verification. Verification may be performed at: [domain.com/ia/verify/ID]. When the identifier is entered, the system confirms only that a document with that number was issued by the Service Provider, without revealing its content or any personal data of the Client. The digital signature confirms the authenticity and integrity of the document as an informational product and does not grant it any medical validity or diagnostic character.
3.2.4. Purpose of the Protocol
The purpose of the document is to support the Client’s communication with their Treating Physician by providing additional informational material compiled by the Service Provider for the physician’s independent consideration when deciding on any potential medical steps or further examinations. The protocol does not replace medical consultation, diagnosis, or treatment and does not bind the Treating Physician in any way. The Service Provider strongly advises the Client to always seek professional medical advice from a qualified physician.
3.3. Service 3 – Package with Administrative Coordination with Treating Physician
3.3.1. Scope of the Service
Service 3 includes everything described under Service 2 (Sections 3.1 and 3.2), with the additional feature that the Service Provider performs administrative coordination by sending the prepared documents to the Treating Physician designated by the Client. This service is strictly administrative and non‑medical and does not constitute medical practice, consultation, diagnosis, or treatment.
3.3.2. Coordination Activities
Coordination includes the following actions, performed by the Service Provider only after receiving the Client’s explicit consent and accurate, up‑to‑date contact details for the Treating Physician:
Sending the prepared documents (the Report and the Informational Protocol) by email or fax to the contact details provided by the Client.
Including a cover message with a standard introductory text clearly stating the non‑medical nature of the documents and that they are provided by the Client (the patient) for informational purposes and for the Treating Physician’s independent assessment.
If necessary, making a one‑time follow‑up call or sending an email to the Treating Physician or their staff to confirm receipt.
The documents are always sent to the Client by email, and for Service 3, they are also sent to the Treating Physician using the contact details provided by the Client.
3.3.3. Limitations of Coordination
Coordination is strictly administrative and limited to the transmission of documents. It expressly does not include:
Medical comments, interpretations, or advice from the Service Provider.
Discussions with the Treating Physician regarding the Client’s health.
Recommendations to the Treating Physician regarding treatment decisions.
Any form of medical consultation, diagnosis, treatment, or advocacy.
All actions performed by the Service Provider during coordination serve solely to notify the Treating Physician of the existence of documents provided by their patient (the Client).
3.3.4. Client Responsibility
The Client is fully responsible for the accuracy and currency of the contact details provided for the Treating Physician (name, email, telephone, fax). The Service Provider is not liable if the documents fail to reach the Treating Physician due to incorrect or outdated information supplied by the Client, or due to technical issues beyond the Service Provider’s control (e.g., blocked email, fax transmission errors, full inbox, spam filtering settings). The Client must promptly inform the Service Provider of any changes to the Treating Physician’s contact details.
3.4. General Provisions Applicable to All Services
3.4.1. Informational Nature
All services described in this Section 3 are informational and explanatory in nature. They do not constitute medical services under any applicable legislation. The Service Provider is not a healthcare provider, does not practise medicine, and does not offer medical advice.
3.4.2. No Diagnostic Value
No part of the documents, analyses, reports, protocols, or communications provided has diagnostic value. They cannot be used as a basis for establishing a medical diagnosis, initiating treatment, or modifying existing treatment.
3.4.3. Role of the Treating Physician
The Service Provider strongly recommends that the Client consult a qualified healthcare professional for all matters relating to health, diagnosis, and treatment. The Treating Physician is the only person competent to make medical decisions.
3.4.4. Use of Artificial Intelligence
Artificial intelligence (LLM systems) may be used in the preparation or refinement of reports and protocols, based on publicly available scientific sources. The Client is informed of and agrees to this possibility. The presence of AI‑generated content does not alter the informational nature of the services and does not create any additional liability for the Service Provider beyond what is set out in these Terms.
3.5. Service 4 – Informational Guide for Supporting Understanding of Health‑Related Matters
3.5.1. Scope of the Service
When the Client selects Service 4, the Service Provider prepares a personalised informational document (the “Guide”) based on the data provided by the Client and on publicly available, scientifically supported sources. The Guide is purely informational and educational in nature. Its purpose is to help the Client gain a general understanding of certain health‑related topics and to offer broad lifestyle‑oriented insights that may support overall wellbeing. This service does not constitute medical consultation, diagnosis, treatment, or prescription of medication, nor does it replace professional medical advice from a qualified physician or other healthcare professional.
3.5.2. Content of the Guide
Depending on the specific case and the Service Provider’s discretion, the Guide may include the following sections, all of which are general and informational:
General information about the condition: An overview of potential factors associated with the Client’s reported concerns, based on the information provided and on publicly available scientific literature.
Supplements and vitamins: Summarised information about substances (vitamins, minerals, herbs, amino acids, etc.) discussed in scientific sources as potentially relevant to similar conditions. This may include descriptions of properties, mechanisms of action, and dosages mentioned in literature, without constituting recommendations for use or treatment.
Medications: General information about pharmaceutical substances referenced in scientific literature in relation to the condition, provided solely for informational purposes and without any recommendations regarding use, dosage, or treatment.
Physical activity and exercise: General guidelines on types of physical activity that may be beneficial, based on the Client’s overall reported condition, without constituting an individual training plan or medical prescription.
Lifestyle and nutrition: General information on dietary patterns, sleep, stress management, and other lifestyle factors that may influence wellbeing, without constituting a personalised diet or therapeutic plan.
3.5.3. Personalised Informational Insights
Based on the data provided by the Client (e.g., gender, age, weight, description of symptoms), the Guide may include summarised informational insights tailored to these parameters, such as:
Indicative supplement and vitamin dosages mentioned in scientific literature for similar cases, grouped by age and gender.
General suggestions regarding foods that may be beneficial or advisable to avoid, based on the Client’s reported concerns.
Example dietary patterns of a general nature.
These insights are strictly informational and do not constitute a personalised medical plan, diagnosis, treatment, or medical advice. They serve as a starting point for informed discussion with a treating physician, dietitian, or other qualified healthcare professional. The Service Provider is not responsible for any decisions, actions, or omissions by the Client based on the Guide without prior consultation with a medical professional.
3.5.4. Nature of the Guide
The informational Guide provided under Service 4 is entirely educational and general in nature. It does not constitute:
A medical prescription, therapy, diet, or treatment plan.
A recommendation to purchase or consume any supplements, vitamins, medications, or other substances.
A mandatory or prescriptive action plan.
3.5.5. Mandatory Consultation with a Physician
Before the Client undertakes any action based on the information contained in the Guide (including but not limited to changes in diet, initiation of physical activity, or the use of supplements or medications), the Client must consult their treating physician or another qualified healthcare professional. The treating physician or relevant medical specialist is the only person competent to determine whether any information, supplement, medication, or activity is appropriate for the Client’s specific clinical situation, taking into account their health status and individual needs. This requirement applies especially to any personalised informational insights regarding indicative dosages or dietary patterns, which must be reviewed and approved by a physician or dietitian before the Client acts upon them. The Service Provider is not liable for any adverse consequences resulting from actions or omissions by the Client undertaken without prior consultation and approval from a qualified medical professional.
3.5.6. Standalone Nature
Service 4 may be ordered independently or in combination with other services offered by the Service Provider. When ordered together with Service 1, 2, or 3, the content of the Guide may additionally take into account the results of the Informational Analysis provided under those services.
4.1. Completion of the Online Order Form
To order the services, the Client completes an online form on the Service Provider’s website and provides the following information:
Identification details:
Full name
Email address
Telephone number (optional)
Service‑related details:
For Service 2 or 3: Name and email/telephone number of the treating physician. These details are required for the performance of these services and are provided with the Client’s explicit consent.
Uploaded laboratory data (files or links). Providing these data is voluntary and requires the Client’s explicit consent.
Specific data for Service 4 (Informational Guide):
Service 4 does not require details of a treating physician.
Providing health‑related information (including but not limited to symptoms, allergies, current medications or supplements) is entirely voluntary. If the Client chooses to provide such information, explicit consent will be requested for its processing.
To enable better personalisation of the informational insights in the Guide, the Client may optionally provide:
Gender
Age
Weight (optional)
A brief description of main concerns and their duration
Known food allergies or intolerances
Current medications or supplements (if any)
4.2. Acceptance of the Terms and Required Consents
When completing the order form, the Client confirms through one or more checkboxes that they:
Have read and accept these Terms without objection.
Give explicit consent for the ordered service to begin immediately upon receipt of payment.
Acknowledge that by consenting to immediate performance of the service, they waive any statutory cancellation rights that would otherwise apply to digital services once performance has begun.
Give explicit consent for their personal data, including special categories of data such as health information, to be processed by the Service Provider in accordance with the Privacy Policy available on the Service Provider’s website.
For Service 2 or 3, give explicit consent for the Service Provider to carry out the necessary coordination with the designated treating physician, including sending documents and making a one‑time confirmation call or email.
For Service 4, give explicit consent for any health‑related data they choose to provide (symptoms, allergies, medications, etc.) to be processed for the purpose of personalising the informational guide.
4.3. Record of Acceptance
The Service Provider’s system automatically stores information about the order, which serves as evidence of the contract. This record includes:
The Client’s full name
Email address
Telephone number (if provided)
IP address from which the order was submitted
The exact time at which the Terms and all required consents were accepted
A declaration confirming acceptance of the Terms and all explicit consents
4.4. Order Confirmation and Payment Instructions
After the form is successfully completed, the Client receives an automated email containing:
Confirmation that the order has been received
A unique payment code or order number
The Service Provider’s bank account details for payment
The exact amount due
A notice that payment must be made in full and that the contract is considered concluded once the full amount has been received in the Service Provider’s bank account
4.5. Contract Formation
The contract between the Service Provider and the Client is considered formed at the moment the full payment amount is received in the Service Provider’s bank account, provided that the Client has completed the online form and accepted these Terms in accordance with Section 4.2.
4.6. Additional Information by Email
After completing the form and receiving the order confirmation, the Client may provide additional information necessary for the performance of the service (such as dietary intolerances, allergies, medical history, physician details, etc.) by email to contacts@databiolab.com. Providing such information is voluntary and requires the Client’s explicit consent for its processing. This information becomes part of the contract and is processed under the same confidentiality and data‑handling conditions described in the Service Provider’s Privacy Policy.
5.1. Prices
The current prices of the services are published on the Service Provider’s website at [databiolab.com] and on the relevant language versions. Unless expressly stated otherwise on the website, prices are final and are shown exclusive of any applicable taxes. Any sales tax, VAT, or similar charges that may apply in the Client’s jurisdiction will be added where required by law and will be clearly indicated before the order is completed.
The Service Provider reserves the right to change its prices at any time. For each individual order, the applicable price is the one displayed at the time the Client submits the online order form. Any subsequent price changes do not affect orders for which a contract has already been formed.
5.2. Payment Methods
Payment may be made using one of the following methods, depending on the options made available by the Service Provider and selected by the Client in the order form:
5.2.1. Bank Transfer
Payment may be made by bank transfer to the account specified in the order confirmation email. The Client must include the generated payment code (order number) in the payment reference field so that the payment can be correctly allocated.
5.2.2. PayPal
Payment may be made via PayPal using the link provided to the Client after completion of the order form. All PayPal fees and charges, if any, are borne by the Client.
The Service Provider may, at its discretion, introduce additional payment methods (such as card payments or other online payment providers). Any such methods, if available, will be clearly indicated during the ordering process.
5.3. Time of Payment
Payment is considered completed:
For bank transfers – when the full amount due is received in the Service Provider’s designated bank account.
For PayPal payments – when the transaction is successfully completed through PayPal and confirmed to the Service Provider.
The Service Provider is not responsible for delays caused by banks, payment service providers, or other intermediaries.
5.4. International Payments
The Service Provider accepts payments from Clients located in different countries, subject to the capabilities of the chosen payment method. Where payments are made in a currency different from that used by the Service Provider, currency conversion may be performed by the Client’s bank or payment provider. All bank charges, conversion fees, and transfer costs are borne by the Client.
5.5. Incomplete Payment
If the amount received by the Service Provider is less than the amount due, the contract is not considered formed. The Service Provider may, at its discretion, either request that the Client pay the outstanding balance or return the received amount to the Client, deducting any applicable bank or payment processing fees related to the transfer. For PayPal payments, the transaction is considered unsuccessful if the amount paid does not match the amount due.
6.1. Delivery Time
The Service Provider will prepare the ordered service and deliver it to the Client by email within 14 business days, starting from the business day following the date on which the Service Provider receives full payment.
For Service 2 and Service 3, which require additional coordination with third parties (including but not limited to sending documents to a physician, confirming receipt by phone or email, or waiting for acknowledgement from a medical professional), the Service Provider may extend the delivery period by up to 5 additional business days. The Client will be notified of such an extension by email within the original delivery period. If a longer extension is required, the Service Provider will request the Client’s explicit consent. If the Client does not agree, the contract will be terminated and the full amount paid will be refunded.
6.2. Business Days
Business days are Monday through Friday, excluding public holidays observed in the jurisdiction where the Service Provider operates.
6.3. Delay
If the Service Provider does not complete the service within the period specified in Section 6.1 or within an extended period as permitted under Section 6.1, the Client may set an additional deadline for completion, which must be at least 7 business days. If the Service Provider does not fulfil its obligations within this additional period, the Client may terminate the contract and request a full refund. This does not affect the Client’s right to seek compensation for proven damages where applicable under general contract principles.
6.4. Inability to Perform Due to Incomplete or Unsuitable Data
If the Laboratory Data or other information provided by the Client is incomplete, unreadable, inaccurate, or otherwise prevents the Service Provider from preparing the informational analysis described in Section 3, the Service Provider may:
Notify the Client by email within 5 business days of identifying the issue, specifying which data are missing, unclear, inaccurate, or unsuitable.
Set a reasonable deadline (not shorter than 5 business days) for the Client to provide the necessary and correct information.
If the Client provides the requested information within the specified deadline, the delivery period will be automatically extended by the number of days between the notification and the receipt of complete and correct data.
If the Client does not provide the requested information within the specified deadline, the contract will be considered terminated due to the Client’s failure to provide the required data. In this case, the Service Provider will refund the full amount paid, and no compensation will be owed, as the inability to perform is caused by the Client’s actions or omissions.
If, even after additional information is provided, the service remains objectively impossible to perform (for example, due to persistent ambiguity, contradictions, or irrelevance of the data despite reasonable efforts by the Service Provider), the Service Provider may terminate the contract, notify the Client of the reasons, and refund the full amount paid.
6.5. Force Majeure
The Service Provider is not liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, labour disputes, power outages, internet or telecommunications failures, or other events commonly recognised as force majeure under international commercial practice. In such cases, the delivery period will be extended for the duration of the force majeure event. The Service Provider will notify the Client of the occurrence and end of such an event as soon as reasonably possible.
7.1. Provision of Information
The Client must provide accurate, complete, current, and truthful Laboratory Data and any other information required for the proper and timely performance of the service.
7.2. Authenticity of Documents
The Client is fully responsible for the authenticity, accuracy, and origin of all documents and data submitted. The Service Provider is not required to verify their authenticity or reliability.
7.3. Cooperation
The Client must provide timely cooperation to the Service Provider, including responding to any service‑related inquiries within a reasonable period, not exceeding 3 business days unless otherwise agreed.
7.4. Prohibition of Misuse
The Client is strictly prohibited from presenting the informational analyses or reports received as official medical documents, diagnoses, prescriptions, or using them in any way that may mislead others regarding their nature, purpose, or legal effect. The Service Provider is not liable for any misuse of the documents by the Client.
7.5. Age and Legal Capacity
By accepting these Terms, the Client declares that they are at least 18 years old and legally capable of entering into binding agreements. The Service Provider may request proof of identity to verify age and capacity but is not liable if a minor or legally incapable person provides false information or fraudulent documents.
8.1. Performance and Delivery of the Service
The Service Provider will perform the ordered service professionally, with reasonable care and skill, in accordance with its description and within the agreed timeframe. Delivery is carried out by email to the address provided by the Client during the ordering process. The Service Provider is considered to have fulfilled its delivery obligation at the moment the report is sent to the Client’s email address. The Service Provider is not responsible for undelivered messages caused by factors outside its control, including but not limited to: an incorrectly provided email address, a full inbox, spam filters, blocked domains, server issues on the Client’s side, or interruptions in the Client’s internet connection.
8.2. Confidentiality and Data Protection
The Service Provider will keep all documents and data provided by the Client confidential, in accordance with applicable data protection laws, including GDPR and other relevant international privacy standards. Disclosure of information is permitted only when required by law, court order, regulatory authority, or with the Client’s explicit written consent (for example, under Service 3 when sending documents to a physician).
8.3. Right to Refuse Performance
The Service Provider may refuse to perform an order without owing compensation if any of the following circumstances apply:
The Laboratory Data provided are incomplete, unreadable, inaccurate, or objectively irrelevant to the service, and the Client has not corrected these issues within the timeframe specified under Section 6.4.
There are reasonable grounds to suspect misuse, fraud, data manipulation, or other dishonest conduct by the Client.
The Client fails to provide required identification details (such as name or email) or other information necessary for the performance of the service.
The documents are in a language that does not allow the Service Provider to perform a reliable analysis. The Service Provider may, but is not obliged to, accept documents in languages other than English; in such cases, full accuracy of interpretation cannot be guaranteed.
There is evidence that the Client is underage or lacks legal capacity.
In these cases, the Service Provider will refund the full amount paid. Bank or payment processing fees may be deducted only if the refusal is due to the Client’s fault (such as incomplete data or misrepresentation).
8.4. Client’s Obligation to Check Email
The Client must regularly check their email inbox, including spam or junk folders, in the days following the expected delivery date. If the Client does not receive the report within 3 days after the delivery deadline specified in Section 6.1, they must promptly notify the Service Provider so that the report can be resent.
9.1. Copyright
All reports, analyses, protocols, guides, and any other documents prepared by the Service Provider, including their design, structure, formatting, and content, are protected by copyright under applicable international copyright laws and are the exclusive property of the Service Provider. Upon full payment for the service, the Client receives a limited, non‑exclusive, non‑transferable, perpetual licence to use these documents solely for personal, non‑commercial purposes and for communication with their treating physicians or other qualified healthcare professionals.
9.2. Prohibition on Reproduction and Distribution
The Client is strictly prohibited from reproducing, distributing, publishing, publicly displaying, modifying, translating, adapting, or providing the documents (or any part of them) to third parties for commercial purposes, or using them in any manner outside the scope expressly permitted in Section 9.1, without the prior written consent of the Service Provider. Any such action constitutes an infringement of the Service Provider’s intellectual property rights and may result in legal action under applicable copyright laws in the United States, the United Kingdom, and other relevant jurisdictions.
9.3. Use of Artificial Intelligence (AI)
The Client acknowledges and agrees that portions of the reports, analyses, and protocols may be generated, processed, or refined using artificial intelligence technologies (LLMs) based on publicly available scientific literature. The use of AI does not affect the Service Provider’s ownership of the final documents, nor does it limit the Client’s rights to use the documents as described in Section 9.1.
10.1. No Medical Services
The Service Provider is not a healthcare provider, does not practise medicine, and does not offer medical services of any kind, including but not limited to diagnosis, treatment, prescription of medication, or therapeutic interventions. All reports, analyses, and protocols are strictly informational documents based solely on the Laboratory Data provided by the Client and publicly available scientific literature.
10.2. Informational Nature Only
No part of the documents provided constitutes, should be interpreted as, or is intended to replace a medical diagnosis, medical conclusion, prescription, treatment recommendation, dietary plan, or any other form of medical advice. These documents do not replace the need for consultation, examination, and evaluation by a qualified healthcare professional.
10.3. Responsibility of the Treating Physician
All decisions regarding diagnosis, treatment, medical interventions, and the interpretation or application of the information provided by the Service Provider rest exclusively with the Client’s treating physician or another qualified healthcare professional. The Service Provider is not responsible for the actions or omissions of physicians, other medical professionals, or the Client, whether taken on the basis of or in connection with the provided information.
10.4. No Guarantee of Outcome
The Service Provider does not guarantee that the information provided will influence the opinion of the Client’s treating physician, improve the Client’s health, lead to any specific medical outcome, or produce any particular result. The service is informational in nature and does not imply or promise any medical or therapeutic effect.
10.5. Limitation of Liability
In the event of a dispute arising from non‑performance or improper performance of the service, the Service Provider’s liability is limited to the amount actually paid by the Client for the specific service in question. The Service Provider is not liable for loss of profits, emotional distress, indirect damages, consequential damages, or any other non‑direct losses, unless such damages result from intentional misconduct or gross negligence by the Service Provider.
10.6. Specific Provisions for Service 4
The informational guide provided under Service 4 contains general information compiled from publicly available scientific sources. Any personalised insights (including indicative dosages, dietary suggestions, or recommendations based on gender, age, or reported symptoms) are based on aggregated scientific data and do not constitute an individual medical prescription, diet, therapy, or treatment plan. The Service Provider is not responsible for any harm resulting from the use of supplements, vitamins, medications, foods, or exercises mentioned in the guide if such actions were not first reviewed and approved by a treating physician or a qualified dietitian/nutritionist. The final assessment of the applicability and safety of any information always remains the responsibility of the healthcare professional familiar with the Client’s specific case and health condition.
11.1. Statutory Right to Cancel
Consumers located in the United Kingdom, the United States, or any other jurisdiction with consumer‑protection rules for distance contracts may have a statutory right to cancel a contract for digital services within a defined cooling‑off period. Under UK consumer law (Consumer Contracts Regulations 2013), a consumer generally has 14 days from the date of contract formation to cancel a contract for digital services without giving any reason and without incurring any charges, except where the consumer has expressly agreed to the immediate start of the service.
In the United States, cancellation rights vary by state and are not universally mandated for digital services; however, the Service Provider voluntarily aligns with international best practices by offering a similar 14‑day cancellation period for consumer Clients, subject to the exceptions described below.
11.2. Exception for Digital Content and Digital Services
Under UK law and widely accepted international consumer‑protection standards, the right to cancel does not apply once the performance of a digital service has begun, provided that:
The consumer has given explicit prior consent for the service to begin immediately, and
The consumer has acknowledged that they lose their right to cancel once performance begins.
Because the services offered by the Service Provider consist of personalised digital content delivered electronically and created specifically for the Client, they fall within this exception once work has started.
11.3. Application of the Exception
By ticking the relevant checkbox during the ordering process and before completing payment, the Client:
Gives explicit prior consent for the Service Provider to begin performing the service (preparing the analysis, report, protocol, or informational guide) immediately after payment is received.
Acknowledges and agrees that by giving this consent and allowing the service to begin, they waive their statutory right to cancel within the 14‑day cooling‑off period.
Therefore, once the Service Provider receives payment and begins performing the service, the Client no longer has the right to cancel the contract or request a refund on the basis of statutory cancellation rights.
11.4. Situations Where the Right to Cancel Has Not Been Waived
If, for any reason, the Client did not tick the required checkbox (for example, due to a technical error on the website), or if the Service Provider has not begun performing the service within 14 days of the contract being formed, the Client retains the right to cancel the contract.
In such cases, the Client may cancel the contract by notifying the Service Provider in writing, and the Client will receive a full refund without any fees or deductions.
12.1. Data Controller
The Data Controller is Project Management Academy Ltd., operating under the brand DataBiolab, contact email: contacts@databiolab.com. The company acts as the controller of personal data for all Clients regardless of their country of residence. For Clients located in the United Kingdom, data is processed in accordance with the UK GDPR and the Data Protection Act 2018. For Clients located in the European Union, data is processed in accordance with Regulation (EU) 2016/679 (GDPR). For Clients located in the United States or other jurisdictions, data is processed in accordance with GDPR standards as well as any applicable local privacy laws.
12.2. Categories of Personal Data Collected
When completing the order form and/or using the services, the Service Provider collects the following categories of personal data:
Identification data: Full name, email address, telephone number (optional), IP address.
Payment data: When paying by bank transfer, the Service Provider may receive information contained in the payment instruction (payer name, IBAN or account number, amount, payment reference). These data are processed primarily by the payment service provider and only to the extent necessary by the Service Provider for accounting and contractual purposes.
Contact details for medical professionals: Name and email/telephone number of the treating physician, if the Client selects Service 2 or Service 3 and voluntarily provides these details.
Special categories of personal data (sensitive data): When selecting Service 4, the Client may voluntarily provide additional health‑related information (symptoms, duration, previous treatments, allergies, current medications or supplements, gender, age, weight, description of concerns). These data are processed solely for the purpose of personalising the informational guide and are stored in accordance with these Terms and applicable data protection laws.
12.3. Purposes of Processing
Personal data are processed for the following specific and legitimate purposes:
To conclude, perform, and manage the contract for the provision of the service.
To issue invoices and comply with accounting, tax, and other legal obligations.
To communicate with the Client regarding the order and the delivery of the service.
To maintain evidence of acceptance of the Terms and of the Client’s explicit consents (including IP address and timestamp).
For Service 2 – preparation of an Informational Protocol for referral to a physician, including the complaints (symptoms) described by the Client, based on explicit consent for the processing of sensitive data.
For Service 3: To carry out coordination and send information to the treating physician designated by the Client, based on explicit consent.
For Service 4: To personalise the informational guidance in the guide, based on explicit consent for processing sensitive data.
12.4. Legal Bases for Processing
The legal bases for processing personal data are as follows:
Performance of a contract (Article 6(1)(b) GDPR / UK GDPR): Applies to data necessary for concluding and performing the service contract.
Compliance with a legal obligation (Article 6(1)(c) GDPR / UK GDPR): Applies to data required for accounting, tax, and other statutory obligations.
Explicit consent of the data subject (Article 6(1)(a) GDPR / UK GDPR and Article 9(2)(a) GDPR / UK GDPR): Applies to the processing of special categories of personal data (health information) and to any data that are not strictly necessary for contract performance but are voluntarily provided by the Client (such as telephone number or physician details for Service 2 and 3).
All references to GDPR articles have been adapted to the correct international legal format and are applicable to Clients in the UK, EU, USA, and other jurisdictions.
12.5. Data Retention Periods
Personal data are stored for the following periods:
Data used to demonstrate acceptance of the Terms and performance of the order (IP address, timestamp, consent declaration, name, email): Stored for 5 years after termination of the contract or the last interaction with the Client, for the purpose of defending against potential legal or administrative claims, in line with standard limitation periods applicable in the UK, EU, and other jurisdictions.
Accounting information (invoices, payment records, bank transfer details): Stored for 10 years after the end of the relevant financial year, in accordance with applicable accounting and tax legislation in the jurisdiction where the Service Provider is legally required to maintain such records.
Laboratory data and other health‑related documents provided by the Client: Deleted immediately after the service has been completed and the report or guide has been delivered, unless the Client has explicitly requested longer retention or unless retention is necessary to protect the legitimate interests of the Service Provider (for example, in the event of a dispute).
Contact details of medical professionals (for Service 2 and 3): Stored only until the specific service has been completed, after which they are deleted unless another legal basis for retention applies.
12.6. Disclosure of Data to Third Parties
The Service Provider does not share personal data with third parties except in the following situations:
To the treating physician or another medical professional: When explicitly requested and authorised by the Client (for Service 3), the necessary documents are provided, and a one‑time confirmation call or email may be made if the Client has supplied the relevant contact details.
To competent authorities: When required by law, court order, regulatory request, or other legally binding obligation applicable in the relevant jurisdiction.
To service providers: Payment‑related data may be accessible to the bank processing the transaction and to the Service Provider’s accountant. These entities act either as data processors or independent controllers, depending on their role and applicable privacy laws, and process data in accordance with their own privacy policies and legal obligations.
12.7. Rights of the Data Subject (the Client)
The Client has the following rights regarding the processing of their personal data, in accordance with the GDPR, the UK GDPR, and other applicable privacy laws:
Right of access to their personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”), unless the data are required for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims.
Right to restrict processing.
Right to object to processing.
Right to data portability.
Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint with a supervisory authority. For Clients in the EU, this is the relevant national Data Protection Authority. For Clients in the UK, this is the Information Commissioner’s Office (ICO). For Clients in the USA, complaints may be addressed to the appropriate state or federal authority, depending on the applicable privacy laws.
To exercise any of these rights, the Client may contact the Service Provider at: contacts@databiolab.com. The Service Provider will respond within the legally required timeframe.
13.1. Confidentiality Obligation
The Service Provider is required to maintain the confidentiality of all documents and data provided by the Client, including personal data and health‑related information, in accordance with applicable data protection laws (GDPR, UK GDPR, and other relevant privacy regulations) and these Terms. Confidentiality applies except where disclosure is expressly permitted under these Terms or required by law.
13.2. Exceptions to Confidentiality
Confidentiality is not breached when disclosure of information is necessary for any of the following reasons:
For the performance of Service 3 (sending documents to a physician), where the Client has provided explicit written consent in accordance with Sections 12.3 and 12.4.
For the protection of the Service Provider’s legitimate interests before a court, arbitration body, regulatory authority, or any other competent public authority.
Where the Client has provided explicit written consent for a specific disclosure.
13.3. Client’s Confidentiality Obligations
The Client must not disclose, distribute, or use the reports or documents received in any way that could mislead third parties regarding their informational nature or that could infringe the Service Provider’s intellectual property rights, as described in Section 9 of these Terms.
14.1. Definition of Force Majeure
Force majeure refers to unforeseen or unavoidable events of an exceptional nature that occur after the contract has been formed, are beyond the control of the parties, and objectively prevent the performance of contractual obligations. Such events include, but are not limited to: war, civil unrest, natural disasters (fires, floods, earthquakes, storms), terrorist acts, pandemics or epidemics, large‑scale infrastructure failures, and legal or administrative restrictions imposed by competent authorities.
14.2. Consequences of Force Majeure
A party that is unable to fulfil its obligations due to a force majeure event must notify the other party in writing as soon as reasonably possible, specifying the nature of the event and its expected duration. During the period in which the force majeure event is in effect, the performance of the affected obligations is suspended and all relevant deadlines are extended accordingly.
If the force majeure event continues for more than 30 calendar days, either party may terminate the contract without owing compensation. In such a case, the Service Provider will refund the full amount paid if the service has not yet begun or has not been delivered. If part of the service has already been completed and can still be of use to the Client, the Service Provider will refund a proportional amount corresponding to the unperformed portion of the service.
15.1. Governing Law
These Terms and any disputes arising out of or in connection with them are governed by the laws of the jurisdiction in which the Service Provider is legally established and operates. For Clients located in the United Kingdom, the applicable law is the law of England and Wales. For Clients located in the European Union, the applicable law is the law of the Member State where the Service Provider is registered. For Clients located in the United States or other jurisdictions, the governing law remains the law of the Service Provider’s home jurisdiction, unless mandatory consumer‑protection rules in the Client’s country provide otherwise.
15.2. Good‑Faith Negotiation
In the event of a dispute between the Service Provider and the Client, both parties agree to make reasonable efforts to resolve the matter amicably through good‑faith negotiations. Either party may initiate such negotiations by sending a written notice to the other party. The parties will attempt to resolve the dispute within 30 calendar days from the date the written notice is received.
15.3. Jurisdiction
If the dispute cannot be resolved amicably within the period specified in Section 15.2, the dispute shall be submitted to the competent courts of the jurisdiction governing the contract, as defined in Section 15.1. The parties agree that these courts shall have exclusive jurisdiction to resolve any such disputes, unless mandatory consumer‑protection laws in the Client’s country provide the Client with the right to bring the dispute before the courts of their own jurisdiction.
15.4. Alternative Dispute Resolution (ADR)
For Clients who qualify as consumers under applicable consumer‑protection laws, the use of recognised Alternative Dispute Resolution (ADR) mechanisms may be available. Information about ADR bodies and online dispute resolution platforms applicable in the Client’s jurisdiction (such as the UK’s Alternative Dispute Resolution schemes or the EU’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr) may be used where permitted by law. Participation in ADR is voluntary unless otherwise required by mandatory legislation.
16.1. Entire Agreement
These Terms, together with the order confirmation and any invoice issued, constitute the entire agreement between the Service Provider and the Client regarding the subject matter of the services. They supersede all prior oral or written agreements, representations, or understandings between the parties.
16.2. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, this shall not affect the validity or enforceability of the remaining provisions. In such a case, the parties agree to replace the invalid provision with a valid one that most closely reflects the original intent and economic purpose of the invalid provision.
16.3. Written Form
All amendments, modifications, or additional agreements relating to these Terms must be made in writing to be valid. Email correspondence is considered a valid form of written communication for the purposes of this clause.
16.4. Applicability and Amendments
These Terms apply to every order placed after the date on which they are published on the Service Provider’s website. The Service Provider reserves the right to amend or supplement these Terms at any time. For each individual order, the version of the Terms that was in effect and properly published at the time the order was received shall apply.
17.1. Method of Acceptance
By completing the online order form and ticking the checkbox stating “I agree to the Terms and Conditions,” the Client confirms that they:
Have fully read and understood these Terms and Conditions;
Accept them without objection;
Agree that these Terms and Conditions form a binding agreement between the Client and the Service Provider upon the conclusion of the service contract.
17.2. Evidential Value of Acceptance
The electronic record stored in the Service Provider’s system, containing the Client’s IP address, the date and time of acceptance, and the recorded declaration of consent, serves as proof that the Client has accepted the Terms and Conditions. The Client may not dispute the validity of the contract on the grounds that they did not read the Terms and Conditions after having accepted them in this manner.
17.3. Explicit Consent to Begin Performance and Waiver of the Right to Cancel
Through a separate checkbox selected during completion of the order form, the Client explicitly confirms that they:
Request the service to begin immediately after payment is received;
Acknowledge and accept that by giving this consent and allowing the service to begin, they waive their statutory right to cancel the contract within the 14‑day cooling‑off period, in accordance with the applicable consumer‑protection rules governing digital content and digital services in their jurisdiction (including the UK Consumer Contracts Regulations 2013 and equivalent international standards).
Date
These Terms and Conditions are adopted on 20 March 2026 and apply to all orders placed after this date. The Service Provider reserves the right to amend these Terms and Conditions at any time. For each individual order, the version of the Terms and Conditions that was in effect and properly published at the time the order was received shall apply.